Frequently Asked Questions

Products & Personalizations
Orders & Payments
Shipping
Refunds & Exchanges
Wholesale
Privacy Policy

 

Products and Personalization

Q: How come you don't name your characters?
A: My Dear Darling personalizes gifts specifically for each individual. The Darlings, as we like to call them, do not have names and are not gender specific until you decide what you would like for your dear Darling. What fun would it be if we took that pleasure away? :) But if you can't think of a name, what do you think about Penguin Darling?

Q: What products can I personalize?
A: Any product titled "PERSONALIZED for YOU" may be personalized. Unfortunately, readymade products will not be customizable.

Q: Would you be able to make a green penguin instead of black?
A: Yes! I can change the colors for you at no extra cost. A list of color swatches is available but please keep in mind that the actual fabric color may not be what you see on the screen since our monitors are all calibrated differently.

Q: I want a custom item that you don't have in your shop. Would you be able to make it for me?
A: If you have an original design, contact me at MyDearDarlingShop(at)gmail(dot)com and we can work together to create your special gift.
RESTRICTIONS: If the character or the design is the property of an individual or a company other than yourself, I will NOT be able to create it because of copyright laws. I apologize for this inconvenience.

Orders and Payments

Q: Do I need an Etsy account to order a My Dear Darling gift?
A: Yes. Currently, My Dear Darling gifts are only sold on Etsy. However, when the official My Dear Darling shop website launches, you will be able to purchase gifts without an account. Here is a helpful link on how to purchase items on Etsy: http://www.etsy.com/help_guide_checkout.php. If you need any help or have any questions, please don't hesitate to contact me.

Q: How do I order a personalized gift?
A: For personalized items, please follow the steps below:

1. Email Akiyo at MyDearDarlingShop(at)gmail(dot)com to design your special gift.
2. Agree on a design.
3. Purchase your specialized listing.

An email will be sent within 48 hours to confirm the date your special gift will be shipped out.

Q: How much are personalization charges?
A: Personalization charges vary by the type of personalization. The cost depends on the detail and size of the design. Each letter or symbol is $1USD and goes up from here. Once you have an idea of what you would like to personalize, I will provide you with an estimate.
PLEASE NOTE: Personalization is NOT included in the price unless I have created a reserved listing specifically for you.

Q: What payment methods do you accept?
A: My Dear Darling accepts PayPal only. You can use your Visa, Mastercard, Discover or AMEX through PayPal even if you are not a registered PayPal member. Payment is due within 3 days of order. If after 3 days, the order is not paid for, the transaction will be canceled.

If your ordering from a California address, you will be charged a 9% sales tax on all products. Other states will not be charged sales tax.

Please let me know within 3 days if you would like to cancel your order. Otherwise, the transaction will automatically be canceled if no payment has been sent by the third day.

Shipping

Q: How shipping method do you use?
A: All My Dear Darling plush doll and pillow orders will be shipped via USPS Priority Mail within the United States and USPS First Class Mail for international orders. Other My Dear Darling products will be shipped via USPS First Class Mail. An email will be sent to you within 24 hours to verify that your gift has been shipped out. Please make sure the shipping address is correct on your Etsy account. Your orders will be shipped to your Etsy mailing address.

Recipients are responsible for customs fees for international orders.

Q: Why does the time frame which the gifts are shipped out vary?
A: Most My Dear Darling gifts are made to order and I am very limited in the amount of products I can make in a day. Therefore, I have created a booking system where I schedule appointments to make a product. Your "creation date" will be scheduled according to the order in which purchases are made. For example, if I am booked until April 23rd, the next made to order purchase will be scheduled April 24th. Prior to purchasing, you can get a rough idea of the next available date by checking the Announcement section of my shop. This is updated every time I schedule an appointment. You will receive an email within 48 hours after your purchase to inform you of your estimated ship out date.

Readymade gifts will typically ship out 1 to 2 days after you receive an email from My Dear Darling.

Q: Do you guarantee shipping?
A: My Dear Darling does not guarantee shipping by a certain date on any order because we cannot be liable for delays caused by the shipping company.

Refunds and Exchanges

Q: Do you offer refunds or exchanges?
A: Since all the gifts are personalized specifically for each customer, My Dear Darling does not accept returns or exchanges unless your item is damaged.

Wholesale

Q: Do you offer wholesale for retailers?
A: My Dear Darling does offer wholesale prices for retailers. We are currently only offering My Dear Darling character and fruit pillows. Please contact me for details.

Privacy Policy

Q: What information do we collect?
A: We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Q: What do we use your information for?
A: Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (Your information helps us to better respond to your individual needs.)
• To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you.)
• To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs.)
• To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
• To administer a contest, promotion, survey or other site feature
• To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.)

*Note: If at any time you would like to unsubscribe from receiving future emails, please let us know at Info@MyDearDarling.com and we will remove you from our mailing list.

Q: How do we protect your information?
A: We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Q: Do we use cookies?
A: We do not use cookies.

Q: Do we disclose any information to outside parties?
A: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.MyDearDarling.com/FAQs.html.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below:
This policy was last modified on 08/22/2009

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:
www.MyDearDarling.com
P.O. Box 1949
Novato, CA 94948
USA
Info@MyDearDarling.com
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